Privacy Policy
How we collect, use, and protect your personal information.
1. Introduction
Luxury Park Homes ("we", "us", "our", or "Company") operates the Luxury Park Homes website and mobile application. We are committed to protecting your privacy and ensuring you have a positive experience on our platforms.
2. Information We Collect
We collect information you provide directly such as account registration details, profile information, and communication preferences. We also automatically collect technical information including IP address, browser type, pages visited, and time spent on the site through standard web technologies.
3. How We Use Your Information
We use your information to provide, maintain, and improve our services; manage enquiries and lead stages and to connect you with relevant park operators; respond to your requests; and comply with legal obligations. We do not sell your personal information.
4. Data Retention
We retain personal data only for as long as needed for service delivery, legal obligations, and legitimate reporting. Leads marked closed_lost may be kept briefly for pipeline statistics and are then anonymized on a scheduled basis.
5. Your Rights
Under GDPR and UK Data Protection Act, you have the right to access, correct, erase, and restrict processing of your personal data, and to object to certain processing activities.
6. Marketing and Consent
Operational contact consent is used to process and manage your enquiry. Marketing communications are optional and require your consent. You can unsubscribe using the link in marketing emails or by updating your account preferences.
7. Third-Party Processors
We use trusted service providers to operate our platform. These providers only process personal data on our instructions and under contractual safeguards appropriate for UK GDPR.
8. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
9. Sharing Your Information with Park Operators
When you submit an enquiry, your details may be shared with the relevant park owner or operator so they can respond to your enquiry and assist with arranging viewings or next steps.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at privacy@luxuryparkhomes.co.uk.
Last updated: April 2026